Reservation completed on the Internet.
Please check the contents of the guide email carefully to make sure that the reservation details are correct. You can also check your reservation details from My Page.
Your ticket will be delivered to your registered shipping address by courier 2 to 5 days before departure. (If you make a reservation for a close date, it will be delivered by the day before departure.) Please check if you have all Bullet train tickets, accommodation tickets, lift exchange tickets, rental tickets, etc.
Please check the following items before departure.
・ Do you have all the tickets?
・ Did you confirm the emergency contact information on the ticket?
・ Did you check the transportation of the accommodation from the arrival station?
* Please check in advance with the information enclosed with the tickets.
Please leave plenty of time at the departure airport.
If you wish to leave your luggage, please complete the procedure at the baggage counter at least 30 minutes before departure.
Please board according to the type of seat reserved in advance.
Unlike regular tickets, the following changes cannot be made.
・ Change of designated train
・ Change from unreserved seats to reserved seats
・ Get off on the way
* Please check in advance with the information enclosed with the tickets.
Unreserved seat
You can take the train at any time. However, only unreserved seats. You cannot change to a reserved seat.
Reserved seats / green seats
Be sure to board the reserved train. Both the boarding place and the getting-off place must be reserved. If you miss the train, you will not be able to board the train even if you have a non-reserved seat on the following train.
After getting off the Bullet train, you will be responsible for the cost of going to the accommodation or ski resort. In addition, please check the information enclosed with the coupon for transportation such as trains, fixed-route buses, transfers, and walking.
For customers who go to the accommodation first ...
The reception is open from 7:00 in the morning.
* Please make sure to arrive at the property after 7:00 in the morning.
* Check-in is not possible until the time indicated on the accommodation voucher. If you would like early check-in, please ask at the front desk.
Those who rent will rent at the rental shop listed on the coupon. Please issue a rental ticket at the rental reception.
We will prepare in the changing room. You can leave your luggage in the provided coin locker (charged). When you're ready, head to the slopes.
Please issue a lift voucher at the lift ticket office.
* When redeeming a lift ticket, an IC chip guarantee fee of 1,000 yen may be charged. The guarantee fee will be refunded in full when the IC chip is returned.
* You can redeem at any lift ticket office in your ski area.
Enjoy skiing and snowboarding.
Check in at the front desk. Please issue your accommodation voucher. At that time, please check the details of meals and baths.
Please check out by the designated time after breakfast. Please use the coin locker for your luggage. Let's go to the slopes again until the time of return!
After enjoying skiing and snowboarding, please return the IC chip of the lift ticket and the rental item. Please make sure that you do not forget anything.
* Depending on the plan, you may be asked to use the ski resort facilities after check-out and take the return bus directly. For details, please see "Course Schedule" on the plan page.
Return transportation is limited in time. Please be careful when you return home.